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Eligibility Questions

Active employees
Contact your campus benefits representative.
Retirees
CalPERS
888-225-7377
TTY
916-795-3240

Delta Dental Customer Service

Delta Dental PPO and Delta Dental Premier enrollees

Toll-free phone support:
800-765-6003
Representatives are available Monday through Friday between 5 a.m. and 5 p.m., Pacific Time.
Support by mail:
Send general inquiries and claims forms to:
Delta Dental Customer Service
P.O. Box 997330
Sacramento, CA95899-7330

DeltaCare USA enrollees

Online customer support: Submit an online inquiry

Toll-free phone support:
800-422-4234
Representatives are available Monday through Friday, 5 a.m. - 6 p.m., Pacific Time. An automated interactive voice response system is available 4:30 a.m. - 9:30 p.m., Pacific Time.
Support by mail:
DeltaCare USA Customer Service
P.O. Box 1803
Alpharetta, GA 30023

Grievances

Delta Dental’s Professional Services team will send a written response via U.S. mail within 30 days of receiving your Enrollee Grievance Form or letter of complaint. Submissions involving severe pain and/or an imminent serious threat to your health will be reviewed immediately.

Online Grievance Forms:

Delta Dental Premier and Delta Dental PPO Patient Grievance Form

DeltaCare USA Patient Grievance Form

Submit grievances by mail

Contact Customer Service at the phone number listed above to request an Enrollee Grievance Form, or send a letter detailing your grievance to your plan’s customer service address.

Delta Dental Premier and Delta Dental PPO
Customer and Member Service
Delta Dental of California
PO Box 997330
Sacramento, CA 95899-7330
DeltaCare USA
Quality Management Department
P.O. Box 6050
Artesia, CA 90702
Fax: 562-924-6914

Online Services

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