We believe everyone should have access to quality, affordable dental care. We are proud to support the Texas CHIP Medicaid Dental Services Program as the dental benefits contractor for Texas Health and Human Services Commission.
Member Support
Important Message for Members and Providers from HHSC
Effective immediately through May 31, 2012, HHSC will allow all members to receive care from any network provider. This additional time will ensure members have no disruption in care and allow members to contact their dental plan to choose their Main Dentist. Providers are not required to request a referral during this time. Providers should continue to see and provide care to their patients and will be reimbursed for all covered dental benefits.
Understanding Your Benefits
It is your responsibility as a Member to be familiar with your benefits. Your Member Handbook provides details about your dental benefits, how they work, and your rights and responsibilities as a member.
ID Cards
You should have received your ID card in the mail with your welcome letter. If you need to replace your ID card, contact the Call Center.
Other Services
Your Oral Health
SmileWaySM Wellness for Kids and Teens
From pacifiers to braces and baseballs, children have their own dental health needs. Learn more with SmileWay Wellness.
Free Dental Care Kit and Mouth Guard
Each new member can order a free dental care kit and mouth guard. Our dental care kit can help you develop healthy habits and prevent tooth decay and gum disease. And remember to protect your smile at play. Mouth guards help protect your teeth from injury. A free mouth guard is available to all new members age six to eighteen years old.
To receive your free kit or mouth guard:
- You should have received a pre-paid postcard with your new member packet. Complete the postcard and send to us.
- Or, call us and request you free Dental Care Kit or Mouth Guard.
Member Materials
Easy reference to your plan benefits and related forms.
- Member Handbook (PDF, 1.17MB)
- Member Handbook (Effective Date: March 2012) (PDF, 3.62 MB)
- Request to Change Main Dentist Form (PDF, 19KB)
- Complaint Form (PDF, 64KB)
- Appeal Form (PDF, 68KB)
- Waste Fraud and Abuse Form (PDF, 33KB)
If you do not have the Adobe Acrobat Reader plug-in, you will need to download it to view and print some of these documents.
