If you have questions about your child’s dental care, talk to your child’s dentist. He or she may be able to answer your questions. If you are not satisfied with the answers and would like to file a complaint, you can fill out a complaint form.
Click here for a complaint form.
You can also contact our Member Call Center. Here are the Call Center’s phone numbers and hours. We will send you a complaint form and answer any questions you have.
| Toll-free telephone number: |
|
866-561-5892 |
| |
Toll-free number for
the hearing impaired: |
|
800-735-2922 (TDD/TTY) |
| |
| Days/hours: |
|
Monday – Friday
(excluding holidays)
8 a.m. – 7 p.m. Central Time |
| |
| Automated system: |
|
Monday – Friday
(excluding holidays)
8 a.m. – 7 p.m. Central Time
Saturday
10 a.m. – 2 p.m. Central Time |
You can file an appeal if you are not happy with the outcome of your complaint. However, you can not appeal a decision related to annual maximum benefits or member eligibility. If you have questions, you may contact our Member Call Center at 866-561-5892.
Click here for an appeal form.
If you prefer, you can file a complaint with the Texas Department of Insurance (TDI) at anytime.
You do not have to contact Delta Dental first. You can contact the TDI at the address and phone number below for claim forms and instructions on filing a complaint. You can also get claim forms and information on the TDI’s web site.
Mailing address:
Texas Department of Insurance
P.O. Box 149091
Austin, Texas 78714-9091
Toll-free telephone number: 800-252-3439
Web site: www.tdi.state.tx.us (for instructions and complaint forms) |
