Privacy & Security Policy

1. Delta Dental’s commitment to your privacy

Delta Dental Insurance Company (Delta Dental) maintains the confidentiality of Enrollee information. Your privacy is important to us, and we at Delta Dental are committed to protecting it. Delta Dental wants you to understand how we use your information and that you have choices about how we use it.

Your privacy is not for sale

Delta Dental does not sell your information.

Delta Dental’s commitment to children’s privacy

Delta Dental respects children’s privacy. We do not market our dental plans or products directly to children. If you are under 18, you may use the Delta Dental website under the guidance of a parent or guardian.

2. About this privacy policy

This policy applies to Delta Dental Insurance Company and its affiliate companies.

In this policy, we explain:

  • The information Delta Dental collects online and how we use it
  • How to access or correct your information
  • Our commitment to website security
  • How Delta Dental uses technology to better serve you
  • About third-party website links
  • Contacting us about your privacy or security
  • Effective date of this policy

To understand how your protected health information (PHI) may be used and disclosed and how you can access this information, see our HIPAA Notice of Privacy Practices.

Your choices (opting out)

Delta Dental may send you newsletters or promotional emails that are relevant to supporting our relationship with you. If you'd like to stop receiving email and newsletters from us, you can opt out by following the instructions included in each email or newsletter.

If you have any problems in opting out or canceling your subscription, send an email to AARPDentalInfo@delta.org, indicate “opt-out” in the subject line and describe the problem in the body of the message.

3. Information Delta Dental collects online

Delta Dental is very careful with your personal information. We collect it through secure, encrypted channels, limit access to it and prohibit its unlawful exposure.

Examples of the information Delta Dental may collect from you are:

  • Your name
  • Email address
  • Primary enrollee ID number (may include social security number, employee ID or alternate ID number)
  • Date of birth
  • Credit card information (if you are purchasing dental benefits online)
  • For dentists, your license number or tax identification number

Delta Dental may also collect information about the device you use to access our electronic services.

Why Delta Dental needs your information

Delta Dental uses your information to help us provide you with tools and services related to our dental plans. We collect this information from:

  • Your online registration, enrollment or subscription. Delta Dental collects information from you when you register for online services, enroll in one of our dental plans online or participate in a promotion. We use this information to service your accounts and online transactions. Delta Dental may also use it to let you know about our products or services that we think you'd like.
  • Your account activity. Once your account has been opened, Delta Dental collects and maintains information about your account activity. This allows us to administer your account and provide the services you have requested.
  • Your website usage. When you visit Delta Dental’s website, we may use cookies or other similar web technologies to enhance your web experience. These tools help us to recognize your access device, maintain your web session and provide a more personalized experience. To learn more about how Delta Dental uses technology to help you get the most from our website, see Section 6: How Delta Dental uses technology to better serve you.

Email policies (use of your email)

If you are an enrollee in one of our plans, Delta Dental may use your email address to contact you with information about your plan or to send you information that you have subscribed to or requested from us.

If you are someone who does business with Delta Dental (e.g., a broker or dental professional in the Delta Dental network) or a potential customer, Delta Dental may use your email address to contact you with information about our products and services and other important company news that is relevant to your future or current business relationship with us.

Remember, if you decide that you’d like to stop receiving email from Delta Dental, you can opt out by following the instructions included in each email or newsletter.

If you have any problems in opting out or canceling your subscription, send an email to AARPDentalInfo@delta.org, indicate “opt-out” in the subject line and describe the problem in the body of the message.

Sharing of information

Delta Dental does not sell your information.

Delta Dental may share your information with third party companies as necessary to administer your Delta Dental benefits or to provide you with services you have requested from us. These third parties are prohibited from using your personal information except to provide these services, and they are required to maintain the confidentiality of your information.

Delta Dental may share certain non-health information with AARP and AARP Services, Inc. to allow them to analyze members’ needs and interests generally. AARP Services, Inc. may also share your non-health information with other AARP service providers in order, for example, to inform you of other AARP member benefits and services that may be of interest to you.

If you do not want AARP Services, Inc. to share your member information with AARP service providers, and you do not want to receive promotional mailings from these AARP service providers, you may call AARP at 1-800-424-3410.

Delta Dental may also share your information as required or permitted by law.

4. How to access or correct your information

As a user of Delta Dental’s online services (enrollees, providers, benefits administrators and brokers/consultants), you can edit your email address, password, and your website preferences online.

If you need to change other information:

  • Group enrollees: Contact your plan administrator.
  • Individual enrollees, providers and benefits administrators: Contact your local Delta Dental member company.
  • Brokers/consultants: If you are receiving emails or newsletters from us, you can change your email address and contact information through the “Manage Subscriptions” link in the footer of the email.

5. Delta Dental’s commitment to website security

For fast, secure and effective access, Delta Dental recommends using the latest updated web browsers (such as Google Chrome, Firefox, Internet Explorer, or Safari) supported by your device or computer.

Our secure, password-protected website allows you to view private information (for example, eligibility, benefits and claims) and other details online. Delta Dental uses industry-standard firewalls and encryption to protect your information. You need an ID and password to access any online systems that display personal information. Our website features SSL (Secure Sockets Layer) with a digital certificate to enforce a minimum of 128-bit encrypted sessions.

Delta Dental conducts regular web application vulnerability assessments and quarterly third party tests to ensure all of our externally facing websites/Internet addresses are protected from attack in compliance with industry standards.

6. How Delta Dental uses technology to better serve you

Delta Dental uses different kinds of tracking technology to help us improve our website and our communications to you. For example, we collect tracking information by following your “footsteps” on our website.

Cookies

A “cookie” is information that we store on your computer. For example, Delta Dental may set an “ID tag” that allows us to recognize your computer when you visit our website.

We use cookies to help us optimize your online experience and to support the delivery of dental benefits information to you. Delta Dental does not store your personal private information in cookies.

Delta Dental may use different kinds of cookies, depending on which part of our site you visit:

  • Persistent cookies: These cookies stay in your browser until you delete them manually or your browser deletes them based on the duration period contained within the persistent cookie’s file.
  • Non-persistent (“session”) cookies: These temporary cookies disappear when you close your browser.
  • Flash cookies (also called “Local Shared Objects”): Delta Dental does not use Flash cookies.
  • Trusted partners: Delta Dental may contract with trusted partners who use cookies and other tracking mechanisms to collect information on our behalf. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or Delta Dental designated service providers.
  • Retargeting: Delta Dental works with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on this website or other websites because we contract with Facebook or similar companies to target Delta Dental ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web pixels). These companies also use automated technologies to collect information when you click on Delta Dental ads, which helps track and manage the effectiveness of Delta Dental marketing efforts.

If you do not wish to receive this type of advertising from us in the future you can opt out using the Network Advertising Initiative opt-out page.

The Help menu on your browser will tell you how to stop your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether.

If you turn off cookies, you will still be able to access your account and information, but you may not be able to use some of the features on the Delta Dental website.

Other tracking methods

Delta Dental uses other tracking technology to help us personalize your visit to our site, including tracking beacons, JavaScript tracking and session tracking. We use these methods to learn how we can make our site better and see how well Delta Dental marketing campaigns are working. When we use tracking technology in email we may send you, it tells us when you opened the email. This helps us learn how effective our messages are to you. Our website is not configured to accommodate website tracking opt out (Do Not Track) signals.

7. Third-party website links

Delta Dental web pages may include links to third-party sites, including social media sites that provide related or helpful information or services. While we try to select quality content and sites, Delta Dental does not control or operate these sites, and our policies and practices do not apply. Delta Dental recommends that you review the privacy and security policies of any site you visit before sharing your personal or health information. Delta Dental uses this symbol to let you know when you’re leaving our site: Link will open in a new window

8. Contacting us about your privacy or security

If you have any questions about how Delta Dental uses your personal information, or about our privacy and security policies that we didn’t answer on this page, please contact our privacy department:

Delta Dental Subscriber Services: Privacy Officer
P.O. Box 997330
Sacramento, CA 95899-7330
877-335-8273

9. Effective date of this policy

This policy is effective as of October 1, 2016. Delta Dental may change our policy if we begin to use new technology or enhance our security systems, so you should check this page regularly for updates. A notice of material changes to this policy shall be posted to this page.

290-US3-WEB-073 10/16