Delta Dental companies save clients more than $1.6 billion in 2006

June 11, 2007

Savings Add Up as Cost Management System Goes to Work For Customers, Enrollees

San Francisco, CA —When it comes to overall customer satisfaction, Delta Dental of California makes the grade, according to enrollees who rated the state’s largest dental plan on various aspects of service and quality.

Delta Dental of California, Delta Dental of Pennsylvania and affiliated Delta Dental companies in 16 states plus the District of Columbia today reported nearly $1.6 billion in savings for clients and enrollees last year as a result of cost management measures.

Officials with the Delta Dental member companies said the savings amount to 25 percent of the $6.3 billion in total submitted claims. The largest portion of savings — $585 million — occurred as a result of Delta Dental’s contractual fee agreements with dentists.

Delta Dental’s total cost management system (known as The Delta Dental Difference®) also netted $380 million in savings by identifying non-covered services, $172.2 million through automated and manual claims review processes, $160 million with eligibility verification, $123.2 million in identified services that network dentists agree not to charge to Delta Dental or the patient, and $139.7 million stemming from out-of-network limitations.

"The hallmark of a Delta Dental program is keeping our customers’ dollars targeted toward appropriate, covered dental services," said Gary D. Radine, president and CEO. "Our contractual arrangements with our dentist partners, aided by automated systems and in-house consultant review help define the value of the services we provide."

Delta Dental of California, Delta Dental of Pennsylvania, Delta Dental Insurance Company and their affiliates are all part of a San Francisco-based holding company with nearly 22 million enrollees nationwide. They are also all part of the Delta Dental Plans Association, the nation’s largest dental benefits system, whose nationwide programs today cover more than 48 million of the approximately 164 million individuals with dental benefits.

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