Requesting transportation

Transportation to and from appointments for Medicaid-covered services is provided by the New York State Medicaid Program.

Transportation for CDPHP Medicaid members is managed by Medical Answering Services (MAS). To request transportation to your next dental appointment, call MAS in your county. A MAS customer service representative will help you arrange transportation. You can also request transportation online at

To request transportation, you will need:

Transportation must be requested at least five (5) days before your appointment.

The type of transportation available to you depends on your access to public transportation, your ability and need, and the location of your dentist’s office.

If you have an emergency and need an ambulance, you must call 911.

For more information about your transportation benefit please refer to your NYS Medicaid Managed Care Member Handbook or call 1-800-388-2994.