By phone

Delta Dental PPO Customer Service

Toll-free: 800-777-5854 (TTY/TDD 711)
Monday through Friday between 8 am and 8 pm, Pacific time

DeltaCare USA Customer Service

Toll-free: 800-422-4234 (TTY/TDD 711)
Monday through Friday between 5 am and 6 pm, Pacific time

Use our automated phone system 24 hours a day, 7 days a week, to check your benefits information and more.

By mail

  • Delta Dental PPO:
    Delta Dental of California
    P.O. Box 997330
    Sacramento, CA 95899-7330
  • DeltaCare USA:
    DeltaCare USA Customer Service
    P.O. Box 1803
    Alpharetta, GA 30023

Grievances

To file a patient grievance, use the secure form for your plan:

Send Delta Dental PPO grievances to:

  • Delta Dental of California
    P.O. Box 997330
    Sacramento, CA 95899-7330

You can also report a grievance to Customer Service by phone at 888-335-8227 (toll-free) or by sending a fax to 916-631-6374.

Send DeltaCare USA grievances to:

  • DeltaCare USA
    Quality Management Department
    P.O. Box 6050
    Artesia, CA 90702

You can also report a grievance to DeltaCare USA Customer Service via fax at 562-924-6914 or by phone at 800-422-4234 (toll-free).

The Quality Management department will send you a written determination via U.S. postal service within 30 days of receipt of your Enrollee Assistance Form or letter of complaint. Submissions involving severe pain and/or an imminent serious threat to your health will be reviewed immediately.