Selling Delta Dental
In 1955, we started with one client (who is still with us today) and one product. Today, we have three core products with many flexible options, thousands of clients and millions of enrollees. The secret to our success is developing products that meet the needs of purchasers while delivering service that keeps all of our customers satisfied.
Key Selling Points
There are so many reasons to recommend Delta Dental to your clients including our network strength, claims cost savings mechanisms, exceptional customer service and easy administration.
Network Strength
Nearly four out of five dentists contract with a Delta Dental Plans Association member company nationwide offering enrollees the greatest choice:
| Network | Dentist Locations Nationwide |
|---|---|
| Delta Dental Premier® | 248,000 |
| Delta Dental PPOTM | 166,000 |
| DeltaCare® USA | 30,000 |
Quality Care and Review
Delta Dental ensures enrollees receive quality care with rigorous program and utilization review. Delta Dental's dental auditors and dentist consultants review claims and treatment records, ensuring that contract specifications are met and that your enrollees are not charged inappropriately.
Substantial Claims Cost Savings
In 2008, our cost-saving mechanisms saved $2.3 billion.1 Because Delta Dental dentists agree to our determination of fees as payment in full, clients enjoy extensive cost controls and enrollees pay less out-of-pocket.
Exceptional Customer Service
Surveyed clients and enrollees express overall satisfaction with Delta Dental – nearly 8 points higher than other dental carriers.2 Our customer-responsive approach addresses every aspect of the customer experience: accurate claims processing, ease of use and administration, personalized service and a commitment to advancing dental health in the community.
Easy Administration
Mid and large sized groups benefit from online services offering eligibility maintenance, electronic billing, a dental fee finder, and claims and eligibility status.
Flexible Benefit Plans
Delta Dental provides affordable dental benefits to a wide variety of employers and groups of all sizes in all industries. Nearly 90 cents of every premium dollar goes directly to dental services.1
Dedication to Advancing Oral Health
We recognize the ongoing need to promote oral health initiatives and resources to our clients, enrollees and the public. Our resources include SmileWaySM Wellness - a self-managed program that includes educational content, videos, the award-winning children's site MySmileKids, online dental health newsletter and an integrated oral health challenge that features targeted communications to participants based on risk assessment quizzes. We also finance health, education and research projects in dentistry, health and human services, and civic and community affairs through Delta Dental's Health, Education and Research Fund.
High Retention Rate
We have a 97 percent enrollee retention rate, and 97 percent of our surveyed clients would recommend Delta Dental to other organizations looking for a dental benefits plan.
- 1Delta Dental 2008 Annual Report.
- 2The Long Group, 2008.